FAQ – Store Policies
ORDERING & PAYMENT
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, and PayPal. All transactions are secure.
Is my payment information safe?
Yes, we use encrypted payment processing to ensure your data is protected.
Do you offer layaway or payment plans?
Currently, we do not offer layaway or payment plans. Full payment is required at checkout.
SHIPPING & DELIVERY
Where do you ship?
We ship worldwide. Shipping costs and delivery times vary by location.
How long does shipping take?
Domestic orders typically arrive within 3-7 business days. International orders may take 7-21 business days, depending on customs.
Do you offer express shipping?
Yes, expedited shipping options are available at checkout for an additional fee.
Can I track my order?
Yes, once your order ships, you’ll receive a tracking number via email.
RETURNS & EXCHANGES
What’s your return policy?
We accept returns within 14 days of delivery. Items must be unworn, in original condition, and include all packaging.
How do I return an item?
Start a return request through our Returns Center at sirciamjewelry.com. Once approved, you’ll receive instructions.
Do you offer exchanges?
Yes, exchanges are available for store credit or a different size/color (if available).
Who covers return shipping costs?
Customers are responsible for return shipping unless the item was defective or incorrect.
PRODUCT CARE & QUALITY
How should I care for my jewelry?
Avoid exposure to water, perfumes, and harsh chemicals. Store pieces separately to prevent scratches.
Are your materials hypoallergenic?
Most of our jewelry is nickel-free, but if you have sensitivities, check individual product details.
Do you offer repairs?
We do not currently offer repair services.
STORE POLICIES
Do you have a physical store?
No, we operate exclusively online at sirciamjewelry.com.
Can I modify or cancel my order?
Once an order is placed, changes cannot be made. Please review your details before checkout.
Do you sell wholesale?
At this time, we do not offer wholesale purchases.
GIFTING & SPECIAL REQUESTS
Do you offer gift wrapping?
Yes, select gift wrapping at checkout for a beautifully packaged presentation.
Can I include a gift note?
Absolutely! Add a personalized message during checkout.
Do you offer discounts or promotions?
Sign up for our newsletter at sirciamjewelry.com to receive exclusive offers.
Still have questions?
Contact our customer service team through the Help Center on our website. Thanks for shopping with sirciamjewelry.com!